Faqs

Domain Names

Do you register domain names?

Yes.
We can register domain names on your behalf.

SPAM

Do your hosting packages include a spam filter?

Yes. All hosting packages come with SPAM Assassin.

Does spam assassin work on mail forwarders?

No. SPAM Assassin only works on mail boxes or accounts. This mail is stored on the Web-Tastic mail servers where SPAM Assassin can check it.

Mail Forwarders, forward e-mail on to another mail box, so the messages are not stored on the Web-Tastic servers.

Is the spam box purged?

When you enable the SPAM Box feature SPAM Assassin automatically moves suspected SPAM e-mail in to this separate mail box.

This mail box is not automatically purged, and so will continue to grow.

However you can access this (and all other mail boxes) using IMAP (rather than POP) so that the mail stays on the server where you can delete it.

What is SPAM Assassin?

Spam Assassin is a mail filter installed on the Web-Tastic mail servers and is used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all e-mail messages sent to your domain mailbox.

PHP

What is the php file upload size limit (upload_max_filesize) ?

Our Servers are configured with a upload_max_filesize of 3M.

If 3M upload_max_filesize is not enough you can change it if you create a file named “.htaccess” in the same directory as your file upload script, and put this in it:

php_value post_max_size 10M
php_value upload_max_filesize 10M

Use any valid value you like instead of 10M of course.

Yes, there really *should* be a dot (.) at the front of the filename:
..htaccess

Your FTP software and your desktop machine may give you grief about it, but the web-server *needs* it to be that name.

Hosting

Can I access email forwarding before pointing my domain at your servers?

Yes. Using the IP address of the server and adding /cpanel to the URL you will be able to use your username and password to log in to your hosting account and set up everything.

Do you register domain names?

Yes.
We can register domain names on your behalf.

Do your hosting packages include a spam filter?

Yes. All hosting packages come with SPAM Assassin.

Does spam assassin work on mail forwarders?

No. SPAM Assassin only works on mail boxes or accounts. This mail is stored on the Web-Tastic mail servers where SPAM Assassin can check it.

Mail Forwarders, forward e-mail on to another mail box, so the messages are not stored on the Web-Tastic servers.

How do I access email forwarding and website admin?

We use CPanel.

CPanel gives the you complete control over your hosting account by enabling you to make changes in realtime to your account.

What is the php file upload size limit (upload_max_filesize) ?

Our Servers are configured with a upload_max_filesize of 3M.

If 3M upload_max_filesize is not enough you can change it if you create a file named “.htaccess” in the same directory as your file upload script, and put this in it:

php_value post_max_size 10M
php_value upload_max_filesize 10M

Use any valid value you like instead of 10M of course.

Yes, there really *should* be a dot (.) at the front of the filename:
..htaccess

Your FTP software and your desktop machine may give you grief about it, but the web-server *needs* it to be that name.

Where should I ftp my html files?

You should FTP all your web site files (HTML, PHP, JavaScript, Images, etc) to the /public_html folder.

Can I change / upgrade my Hosting Package?

Yes. Hosting packages are based on a year’s subscription. We will invoice you at the beginning of each year for the next 12 months Hosting.

 

However, at any time during the year you can choose to upgrade your package to take advantage of more features / disk space / bandwidth.
We will invoice you the a portion of the difference between your current package and the new package according to how many months your current subscription has to go

 

Eg.
Package 1 costs £20 a year.
Package 2 costs £50 a year.
You have 4 months left of your current subscription.

 

We would involve you (50-20) * 4/12 = £10
for the remaining part of the year.

 

Then on your renewal date we would invoice you for £50 for the next years hosting.

Do you have your own DNS Name Servers?

Yes. The Web-Tastic Name Servers are:-

ns1.web-tastic.com --> 208.76.245.19
ns2.web-tastic.com --> 208.76.245.20

or

ns1.web-tastic.co.uk --> 195.62.28.14
ns2.web-tastic.co.uk --> 195.62.29.2

You should update the DNS record for your domain name to point to these name servers.

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